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Glassagh Taxi staff who achieved the WorldHost Badges with Michelle Simpson and Luane Quigley of the School for Hospitality, Tourism and Sport at NWRC.

02/05/2012
College 'Hosts' Customer Service Training for Employers

Continuing its aim to support the needs of the local economy, and in preparation of 2013 UK City of Culture, North West Regional College has just completed the first round of a new customer service training initiative for private sector businesses engaged in the sectors of travel, tourism, hospitality, transport & events.

Since January, 127 participants have attended NWRC to complete the ‘WorldHost’ programme, which is a modern and energetic training initiative for businesses with less than 250 employees. The programme is offered in partnership with the Northern Ireland Tourist Board and People 1st. Comprising of the Principles of Customer Service and an Ambassador Workshop, the training is aimed at enhancing the quality of customer service skills for local businesses in order to assist the growth and success of their business.

The WorldHost training can be delivered either at the employer’s place of work or within any NWRC campus, and is tailored in accordance with the requirements of the employer. It is provided by the College’s qualified WorldHost trainers and runs for 2 days, each day consisting of 6 hours, with successful completion leading to a recognised level 2 qualification.

Certificates were presented recently to the first local staff who completed the programme from Derry City Council, Glassagh Taxis, The Beech Hill County House Hotel, The Taxi Co., City Security, City Cabs and Foyle Delta Taxis.

Funding for the training was provided by the Department for Employment & Learning (DEL), enabling employers to nominate any number of employees within their organisation at the cost of just £20.00 per individual, with DEL funding the remainder of the cost.

A spokesperson for North West Regional College highlighted the importance of WorldHost training to local employers ahead of 2013 UK City of Culture: “The 2013 Year City of Culture accolade for Derry-Londonderry’s promises to attract thousands of visitors to the city. If the hospitality, travel, tourism and transport sectors wish is to capitalise on this unique opportunity then delivering excellent, internationally recognised levels customer service is paramount. WorldHost fits this requirement perfectly.”

WorldHost is currently being used to train thousands of tourism staff, volunteers and contractors involved in the run up to the London 2012 Olympics. This unique customer service qualification was originally developed in Canada where it was used to train 39,000 staff and volunteers in the run up to the 2010 Vancouver Winter Olympics, and is was widely perceived as the global leader for customer service – WorldHost also has a track record of being used to support other world-class events.

To register your interest in availing of the WorldHost customer service training initiative with North West Regional College, email luane.quigley@nwrc.ac.uk, or ring 028 7127 6103.

To view the gallery of images from the presentation please click here