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Coronavirus (COVID-19)

Covid-19 Updates

Good News

Updated 07.05.2021

For anyone back on campus or due to come back to college within the next week or two, you can now pick up your free pack of home testing kits (LFT) from your local campus.

All of the information you need about home testing, can be found here: Lateral Flow Testing (LFT)

If you have any queries, please do not hesitate to contact Maeve O’Kane on or Joanne Preston-Jago on

Collection Points:

Tower Building

Front Foyer

Mon-Fri 8.30am - 5pm


Mon - 8.30am - 5pm

Tue, Wed & Thu 8.30am - 8pm

Fri 8.30am - 4pm

Springtown campus


Mon-Fri 8.30am to 5pm

Strabane campus


Mon-Fri 8.30am - 5pm


Mon, Weds & Thurs 10am - 2.30pm

Tues 10am - 7pm

Fri 10am - 12.30pm

Limavady Main Street


Mon & Weds 8.30-4.30pm (closed 1pm-1.30pm)

Tues & Thurs 8.30-4.30pm and 5pm – 8pm (closed 1pm-1.30pm)

Friday 9.00am-4pm (closed 1pm-2pm)

Limavady Greystone

Desk at front door

Mon-Fri 8.30am to 5pm

Hair & Beauty (Strand Road)

Contact Bridget O’Malley

Mon-Fri 8.30am – 10.30am and 1pm-2pm

Previous updates

  • On Monday, 23 November, course delivery patterns will return mostly to the format that was in operation at the start of term, with a mixture of on site and blended learning. This applies to both daytime and evening classes.

    Students – your course co-ordinator will be in touch to confirm delivery arrangements. If our students have any queries, please contact your course tutor directly.

    All current college Covid-19 safety measures will remain in place across all campuses. We will continue to keep students notified of any changes as a result of Covid-19 restrictions, via social media and the college text message alert system.

    Thank you for continuing to keep our college safe, and please continue to practice the health and safety guidelines – stay safe, save lives.

  • The NI Executive has announced an extension to current restrictions to curb the spread of Covid-19 until Friday 20th November. In light of this extension, we would like to assure our students that Teaching and Learning WILL continue at NWRC next week.

    • The course delivery pattern will remain the same as last week
    • The majority of our classes will be ONLINE and we will only deliver face-to-face learning where it is a necessary and unavoidable part of the course.
    • All of our Campus buildings at Strand Road, Springtown, Strabane, Limavady and Greystone will remain OPEN to facilitate exceptional learning requirements and the requirements for key College workers.
    • Students with any queries can contact their course co-ordinator directly
  • The Northern Ireland Executive has announced a number of new restrictions this morning to curb the spread of Covid-19 in Northern Ireland. These measures come into effect on Friday, 16th October and will be in place for four weeks.

    In light of these new restrictions we would like to assure our students that Teaching and Learning WILL continue at NWRC.

    However for the next four weeks:

    • The majority of our classes will be online and we will only deliver face to face learning where it is a necessary and unavoidable part of the course.
    • Course coordinators will communicate directly with students to advise them of any changes to their learning and timetables.
    • All of our Campus buildings at Strand Road, Springtown, Strabane, Limavady and Greystone will remain OPEN to facilitate exceptional learning requirements, and the requirements for key College workers.
    • Classes will pause for NWRC’s Mid term break, as previously scheduled, on the week beginning October 26.
    • Students with any queries can contact their tutors directly.

    We would remind staff, students and visitors to the college of the importance of regular hand washing and the importance of wearing face coverings when moving through communal areas such as corridors when in the college campus. We all must do it, to get through it.

  • Important update regarding the issue of Exam results (see Examinations and Assessments below)

    All Colleges are working with associated Awarding Bodies in relation to examinations and assessments during these unprecedented times. We will also act on advice provided directly by the Department for Education, Ofqual, CCEA and our other Awarding Bodies, and will communicate with you accordingly.

    For additional up-to-date information regarding examinations and assessments please visit:OfqualCCEANWRC is doing everything possible to deliver online teaching and learning and will keep you informed via your Tutor. Please keep an eye on our website for the latest information.

    You should contact your tutor regarding an examinations or assessments query. Alternatively, you should email Staff are working remotely to assist you during these unprecedented times.

Student Support FAQs

  • I would like to study full time at the College in September, when can I apply?

    You can apply online now and our Admissions Team will review your application and follow up with accordingly via email. Applications for our Education,Further Education and Work Based Learning courses are all open.

    To enrol on a Full Time course at NWRC you must be over 16 years of age on or before 1st July in year of entry. An aptitude test and/or interview may be required to gain entry onto some courses. It is important to note that we process enrolments on a 'first come, first served' basis and courses fill up quickly so don't delay, apply today.When can I apply for a Part-Time course starting in September 2021?

    Enrolment for part time courses is due to open at the end of May 2021. Further details will be published on our College website and social media channels

    How do I enrol on a Part-Time course starting in September 2021?

    Applications and enrolments for our Part Time courses are also open now. To apply for a part time course, please click here.

    To find out information regarding fees and how to make a payment, please click here.

    To enrol on a Part-Time course at NWRC you must be over 16 years of age on or before 1st July in year of entry. An aptitude test and/or interview may be required to gain entry onto some courses. It is important to note that we process enrolments on a 'first come, first served' basis and courses fill up quickly so don't delay, apply today.

    How do I enrol on a Part-Time course?

    You can enrol for a part-time course online, by post, phone (using credit or debit card) or in-person at any of our main campuses during normal office hours. For more information please visit our part-time course section or contact

    How do I pay for a Part-Time course?

    For information on how to pay for your Part-Time course please visit our How to Pay section on the website. Here you will find all methods of payments and convenient ways to pay.

    I have applied for a course but no one has contacted me?

    All of our applications and enrolments are processed online and all correspondence will be communicated via email. Please check your email for up to date correspondence. It might be worthwhile checking your junk mail also. During busy times in August and September, it could take up to 3 working days to receive a response.

    If you have not received a response within 3 days, please do not hesitate to contact us by emailing at any time

    I have an interview / information session to attend as part of my application. Will this be online or face-to-face?

    With the current Covid-19 restrictions a majority of interview / information sessions are being carried out by telephone or online via Microsoft Teams or Zoom. The method will be interview / information session will be indicated within the email correspondence. At this session you will have an opportunity to meet College staff and find out more about the course you have applied for so please use this as an opportunity to ask questions.

    I am unable to attend my interview / information session.

    Don’t worry if you are unable to attend. Simply let us know by email and we will reschedule your interview / information session date.

    I have an Admissions query, who should I contact?

    You should email and someone from our Admissions Team will respond.

    How can I change my course?

    Simply logon to your online account here. Once you login your application details will appear, simply click the ‘withdraw button’ to remove your course offer. You will then need to go back out and search for your new course by clicking here. Once you find your course please click apply online. This will then ask you to complete and submit your new application form.

    Alternatively, you can email advising on what course you would like to change to, and our staff will be able to assist.

    Who can I contact for course information?

    All course information is available on our college website. For in-depth course information and advice, you can contact our Careers Team at and someone will get in touch and arrange an appointment if necessary.

    Who can I contact in regard to Student Finance?

    If you are having issues with your student finance application or you require further information on the process please email the Student Finance team at

    Can I request a letter confirming I am enrolled at NWRC?

    Letters are available upon request at any of our main receptions (Strand Road, Limavady and Strabane campus). To request a letter you MUST bring proof of identification. Please note, letters will state the name of the course you are enrolled in and also the start and end date for the course.

    If you require additional information to be added to your letter, please email

    How do I apply for a Bus Pass?

    You may be entitled to transport to the College. To check your eligibility and apply for a bus pass please click on the Education Authority link Check Eligibility and Apply.

    If you are not eligible for a bus pass, you may be entitled to support from the College Hardship Fund, contact for advice.

    Does the College use Social Media Channels?

    The College uses a wide variety of Social Media Channels to communicate. These include Facebook, Instagram, Twitter, YouTube and Snapchat. These are all updated regularly with current information.

  • What’s happening with examinations this year?

    Planned examinations for GCSE, BTEC Nationals, BTEC Level 2 and Essential Skills programmes will not go ahead this academic year.

    A teacher-assessed grades approach will be used for UK-regulated qualifications including GCSEs and BTEC external assessments.

    Judgement will be quality assured by awarding organisations.

    Teachers will collate a range of evidence for learners expecting to receive a grade this summer.

    Is there additional information on CCEA GCSEs?

    Yes – please see the presentation for CCEA GCSE students:

    CCEA Principals Update

    When can I expect to receive my results?

    10 August 2021 for BTEC Nationals and other Level 3 qualifications.

    12 August 2021 for GCSE, Essential Skills and other Level 2 qualifications.

    How will I receive my results?

    The below table provides information on how you can obtain your results at NWRC.

    Awarding Body

    Release Date and Time



    Pearson BTEC Level 3 (for final year students only)Tuesday, 10 August 2021, from 8.30 am
    Pearson BTEC Level 1/2Thursday, 12 August 2021, from 8.30 am
    CCEA GCSE Occupational Studies (Strand Road only)Thursday, 12 August 2021, from 8.30 am
    OCR Cambridge TechnicalThursday, 12 August 2021, from 8.30 am
    RSL Level 2 and 3Tuesday, 10 August 2021, from 8.30 am
    UALTuesday, 10 August 2021, from 8.30 am



    OCN Essential Skills Application of Number Communication

    Results slips will be posted to your home address from week commencing Monday 9th August.

    All other Awarding BodiesResults/certificates for all other Awarding Bodies will be posted to
    your home address as soon as we receive them. You can request your
    examination results in writing by emailing

    You can access your results online via your NWRC online account for Awarding Bodies listed;

    Click here to access the examination section of your NWRC online account.

    You will be required to log in using the username and password used to set up your online account, your username is usually the start of your personal email address. Alternatively, you can email with your full name, date of birth and course attended, and our examinations staff will confirm your results to you via email. You must email us directly as we cannot share your results with anyone else.

    Please note that due to the high volume of enquiries expected during results week it may be 24 hours before your query is answered.

    I am due to commence my 2nd year Pearson BTEC Level 3 course in September, how can I get my year 1 results?

    Pearson BTEC are to release more information on how ‘mid-flight’ learners (i.e. those progressing from year 1 to year 2) can access results. Pearson BTEC have advised they will not be issuing unit-level results for external assessments, or for those internal assessments that are under the ‘reduced assessment’ mitigation and will not issue NOPs (Notification of Performance) statements.

    We will communicate further information when this becomes available from Pearson.

    I have completed year 1, and due to commence year 2, when will I receive my start date information?

    Our curriculum support teams will contact you directly to advise you on your start date for entering year 2.

    Alternatively, you can email your curriculum support teams. Details for each Department are listed below.

    · Business, Hospitality, Tourism and Performing Arts -

    · Science, Technology and Creative Industries -

    · Health & Sport -

    · Training and Skills -

    I did not receive the results I expected, what should I do?

    If you did not receive the results you expected, you should review the Academic Assessment Appeals Policy immediately for guidance on how to submit an Appeal. See section below for further information.

    How do I appeal my results?

    There is a 2-stage process that must be followed. For guidance with the appeal process click here.

    For details of the process please refer to section 6 of the Academic Assessment Appeals Policy – click here to access this information under ‘NWRC Policies’:

    In the first instance, a Centre Review must be requested. See key dates below:

    Key Dates for Priority Appeals*

    * A priority appeal is only for students applying to higher education who did not attain their firm choice (i.e. the offer they accepted as their first choice) and wish to appeal an A level or other Level 3 qualification result.

    10 August to 16 August 2021Window for students to request a centre review
    10 August to 20 August 2021Centres conduct centre reviews

    10 August to 23 August 2021

    Centres submit appeals to awarding organisations

    Key Dates for Non-priority Appeals

    From result day to 3 September 2021Window for students to request a centre review
    From result day to 10 September 2021Centres conduct centre reviews
    From result day to 17 September 2021Centres submit appeals to awarding organisations

    If you have any queries in relation to this process, please email

    I am currently a student and would like to change to a different course, how can I arrange this?

    You can contact our careers team by emailing and one of our experienced careers advisors will guide and support you through this process.

    Alternatively, if you know which course you would like to apply for, simply make a new application online – and our admissions team will get in touch with you.

    I have moved address, who should I contact to ensure my certificate goes to the correct address?

    You can email with name, date of birth, course details and the team will arrange to have your records updated.

    I have an examinations query, who should I contact?

    Please send your queries to Please note that due to the high volume of enquiries expected during results week it may be 24 hours before your query is answered.

  • Visit the Education Authority’s Answers and Questions webpage to find detailed answers to a wide range of Student Finance questions.

    It also covers many other aspects of College life, including Free School Meals, Disabled Students’ Allowances (DSAs) and Transport.

    If you have any further queries please email the NWRC Student Finance Team

  • Our College is now delivering online learning and support to all our students during the period of College closure. During the closure the College are committed to protecting the data protection rights of our students, staff and stakeholders. The College’s Data Protection Officer has put together a short FAQ for our students on how the College will continue to comply with the GDPR.

    How can I view the College’s Privacy Policy or Data Protection policies?

    Our Privacy Notice and Data Protection policies are all available on our website

    Click here to view North West Regional College’s Privacy Notice for the recording of classes via Teams.

    If I have any concerns or queries regarding data protection does the College have an appointed Data Protection Officer?

    Yes – the College’s Data Protection Officer Eoin Coyle can be contacted by emailing

    Can I still exercise my data protection rights during this period of College closure?

    Yes. The current situation does not affect your individual rights provided by the GDPR and the Data Protection Act.

    How is remote learning carried out and does it protect my personal data?

    Remote learning is provided through the College’s secure Microsoft 365 cloud based platform. This secure platform ensures that students can continue to learn and receive support from the College securely.

    Do you have tips on how to keep my personal data secure?

    It is recommended for all individuals to follow some key tips to protect their personal data including:

    Do you have tips on how to keep my personal data secure?

    It is recommended for all individuals to follow some key tips to protect their personal data including:

    • Ensure your devices have all necessary updates, such as operating system updates and software/antivirus updates;
    • Ensure you use strong passwords;
    • Use passcodes, finger or face recognition on devices;
    • Take care that devices are not lost or misplaced;
    • Use your College email address;
    • Set up Multi-Factor/Two-Factor Authentication;
    • Be careful opening email attachments or clicking links.
    How do I recognise scam emails?

    The Information Commissioner’s Office (ICO) has reported a rise in email and phone scammers. The common factor with the scam emails is that you can only find out further information by clicking a link or by opening an attachment. The majority of these emails will include a sense of urgency, for example you must urgently verify your details within a specified short timeframe.

    It is recommended you take a moment and consider the following:

    • Is it addressed to you personally?
    • Is the spelling, punctuation and grammar correct?
    • Check the sender’s email address for legitimacy
    • Does the email look like previous legitimate emails you have received from the company?
    • Does the email ask for your bank account details or to verify them?
  • Like all College teams, the Learning Link team is operating remotely and can of course be expected to respond to queries during working hours. Support, advice and guidance is available remotely for Learning Link registered students and is being administered very effectively so far thanks to the flexibility of students, the hard work of Learning Link staff and the support of NWRC’s IT Services & TELS team.

    Below are some potential queries (and answers) that students or staff may have regarding NWRC’s learning support service at this difficult time.

    I usually avail of the Study Skills service in college – is this service available remotely?

    Yes, the Study Skills service is available remotely to Learning Link registered students. Andrew Maguire is leading on the remote provision of Study Skills and queries regarding the service can be directed via

    ‘Zoom’ software is being used to aid the service’s effectiveness; a thorough explanation of how to use ‘Zoom’ will be given to Learning Link registered students upon indicating to Andrew their desire to avail of the Study Skills service remotely. Proof-reading and Assistive Technology training is being provided remotely via the Study Skills service.

    I normally receive in-class support from a Support Worker – can a Support Worker still provide me with non-medical help?

    Yes, albeit remotely. The Support Workers’ manager has worked hard to put contingency plans in place in recent days and is liaising regularly with the Support Worker team who are all aware of the options available to support students remotely where practicable.

    I am a prospective student, hoping to start at NWRC in September. I have a learning difficulty and/or disability and indicated so on my online college application. I’m worried that I will start my course in September with no learning support or reasonable adjustments in place for me.

    The College’s online application system continues to be in full operation – when a prospective student with a learning difficulty and/or disability applies online for their chosen course, their ‘ticking’ of the Learning Support box will ensure that a Learning Support Referral Form is posted to their home address.

    They should then complete this Learning Support Referral Form and post it to the Learning Link (address is on the front of the Learning Support Referral Form) along with evidence of their learning difficulty and/or disability (e.g. a Statement of SEN). This is then filed until the summer. It won’t be until June (i.e. when the 2019/2020 academic year is wrapped up) when the manager of the Learning Link will go through the 2020/2021 Learning Support Referral Forms in detail to distribute caseloads to the Learning Link team so please don’t worry – you will be met with a member of staff before September and reasonable adjustments will be put in place in time for your studies beginning in September.

    If you apply online to start a course in September and submit a Learning Support Referral Form (and evidence) to the Learning Link before September, you will be invited in over the summer to discuss what reasonable adjustments you need putting in place for your studies commencing in September. As a guide, reasonable adjustments may include:

    • Examination Access Arrangements (e.g. Extra Time, use of an electronic Reader Pen, Rest Breaks)
    • Study Skills sessions
    • Support Worker provision (non-medical helper)
    • Individualised Learning Plan
    • Medical Plan
    • Assistive Technology loan
    • Specialist Equipment loan

    Please note that the above is not an exhaustive list – whatever reasonable adjustments you genuinely require to ‘level the playing field’ for you here at NWRC will be put in place for you, where practicable.

    I am an existing student, registered with the Learning Link. I need a bit of help and guidance at this difficult time from a member of the Learning Link team. Who do I contact?

    You may have previously emailed a member of staff at the Learning Link – please feel free to contact them directly with any queries as Learning Link staff are checking their email accounts regularly throughout the working day. Alternatively, you can email

    Any query that you have is of genuine importance to us. We will provide support, help and guidance remotely, to the fullness of our capability, under these difficult circumstances.

  • I’m concerned about the impact on my mental health, what should I do?

    The coronavirus (COVID-19) outbreak means that life is changing for all of us for a while. It may cause you to feel anxious, stressed, worried, sad, bored, lonely or frustrated. It’s important to remember that it is OK to feel this way and that everyone reacts differently. Remember, this situation is temporary and, for most of us, these difficult feelings will pass.

    There are some simple things you can do to help you take care of your mental health and wellbeing during times of uncertainty. Doing so will help you think clearly, and make sure you are able to look after yourself and those you care about. See below for a list of resources which can help.

    Mental Wellbeing – Information and Resources:



    Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress or despair. Anyone od any age can call Lifeline if they, or someone they know, is in distress or dispair.

    Lifeline offers a free helpline service. Call 0808 808 8000 (lines are open 24 hours a day, 365 days a year).

    Deaf and hard-of-hearing Textphone users can call Lifeline on 18001 0808 8000.


    Childline has experienced an unprecedented demand for its services since schools have closed. Bases in Foyle, Belfast, and across the UK have remained open with staff and volunteers available directly via chat and voice calls.

    Children and young people under 19 can speak to a counsellor online at, by calling the free helpline on 0800 1111 (between 9am and midnight) or via the message boards.


    The NSPCC helpline continues to be there for adults who have a concern about a child or young person. This is critical now more than ever with most children not in school and therefore less visible outside of the home. We’re calling on all adults to be alert and report concerns.

    For advice and support, call 0808 800 5000 (Monday – Friday, 8am-10pm or 9am-6pm, weekends) or email


    Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the UK and Ireland. For help and support call 116 124. Helplines are open 24 hours a day, 365 days a year.

    Is the counselling service still available?

    The college counselling service Inspire are still available for telephone counselling and are available 24/7 for support. This is a freephone number and a confidential service. You can speak with a counsellor by contacting 0800 389 5362

    Inspire also provides an Inspire Student Support Hub. This provides instant access to a range of online information, guidance, screening and intervention tools tailored to your well being needs. Visit: The College Pin number is: 2019

    I am an adult and I have concerns about a child at the time, what should I do?

    For help spotting the signs of abuse and advice on what to do if you’re worried about a child, visit the NSPCC Coronavirus (COVID-19) and Keeping Children Safe from Abuse webpage.

    If you’re worried about a child, even if you’re unsure, contact the NSPCC helpline to speak to a counsellor. Call 0808 800 5000 (Monday – Friday, 8am-10pm or 9am-6pm, weekends), email or fill in their online form.

    I am a parent / carer, is there any additional advice and support you can recommend?

    Whether you’re working from home with your children for the first time or supporting those with anxiety due to coronavirus, you may need some extra advice and support to help you during this difficult time. The NSPCC has set-up a webpage offering parents and carers with advice and support on a number of issues, which include:

    • Talking to children worried about coronavirus
    • Working from home
    • Keeping children safe from abuse
    • Staying home alone
    • How to cope with tantrums
    • Online safety

    Can I still contact the Safeguarding Team for support?

    The college Safeguarding Team understand that this is a particularly difficult time for our students, and we want to remind all students that we are still here to offer support and answer any queries that you may have. You can contact us by emailing –

    Inspire Wellbeing At Work (For College Staff)

    Now more than ever, it’s important that we take care of our emotional and mental wellbeing. The new challenges that all of us are facing may leave us feeling overwhelmed and caught up in the never-ending current of thoughts, feelings and emotions. Coming back to and focusing on the present moment can help us to meet these stresses with clarity and confidence.

    For that reason, we’ve brought forward the launch of our new Inspire Mindfulness Institute website so that it’s available to you right here, right now at

    Discover how mindfulness can help us to gain control and meet the challenges of our working lives and our wider world, gain insights from our leading mindfulness experts, and be inspired to take the first steps on your own mindfulness journey.

    The site outlines the range of innovative mindfulness-based and compassion-focused training programmes we offer, but more importantly, it’s packed full of information and resources that you and your teams are free to use to help build self-capacity and to develop your own mindfulness practice.

    Please take a look at our Mindfulness March e-zine and share with your teams.

    Please also be sure to visit the Inspire Support Hub. We’ve added a new video, ‘C-eeing is believing’ – a mindfulness exercise from our Lead Mindfulness Practitioner Frank Liddy to help catch our breath, to pause and to positively redirect our attention.

    Whatever the individual circumstances you and your teams face, our priority will continue to be your wellbeing. If you have any specific queries, please contact your Account Manager directly, who will be happy to help.

    Best wishes,

    The Inspire Team

  • Important information for TfS and AppNI participants

    NWRC recognises the challenges that everyone is facing at the moment. NWRC lecturing staff will continue to engage and deliver online training with Trainees and Apprentices during these challenging times. We strongly advise that you make every effort to engage with NWRC lecturing staff and keep up to date with important training material.

    Our Employment Liaison Officers will continue to be in touch with you also to discuss and review your progress on the programme.

    Training for Success (TfS) Information – Skills for Your Life and Skills for Work

    The Department for Economy (DfE) have advised that all TfS placements would cease until further notice. It has also been confirmed that all TfS trainees should continue to receive the £40 weekly training allowance until further notice. NWRC will continue to make weekly payments accordingly.

    If you have any questions regarding your TfS payment or TfS question in general, please email and someone will be in touch with you.

    Apprenticeship Northern Ireland (AppNI) – Apprenticeship Level 2 and 3

    DfE have advised that Apprentice’s remaining in employment, even on reduced working hours, are permitted to stay on the AppNI programme. If you are an Apprentice and have been made redundant or have any concerns, please contact your Employment Liaison Officer immediately if you have not already done so.

    Who should I contact regarding a Training for Success or ApprenticeshipNI query?

    Training and Skills

    Springtown and Strabane Campus:

    Limavady and Greystone Campus:

    Health and Social Care


    For all other queries relating the TfS or AppNI please contact our Training Support Team on

    Keep well and stay safe – thank you!

  • Will I still be able to progress to University in September if I can’t complete my exams?

    UCAS appreciate this is a difficult and uncertain situation for applicants planning to start university in the autumn, and they are committed to work together to ensure that your hard work to date will not go to waste, and that no-one is unfairly impacted in this process by the COVID-19 virus.

    It’s important to remember that places are not decided on grades alone. Information in your personal statement and reference are part of the decision-making process along with your interview, portfolio, audition, and any other information that’s relevant to your potential to succeed on an undergraduate course.

    Not all universities have made a decision on my application yet. Will the other universities I’m waiting to hear from get back to me?

    If you applied by 15 January and you’re still awaiting a decision from one of your choices, unis/colleges have until Wednesday 6th May 2020 to decide whether they’re making you an offer.

    Please note UCAS have now extended this deadline for university / college responses by 2 weeks given the current situation.

    I’ve received an unconditional offer from a university that isn’t my first choice. Should I take it?

    UCAS’ advice to students who have received an unconditional offer is always to consider whether this is the right institution and course for you before you make any decision. We would also stress the importance of continuing to remain focused on completing the requirements of your current course even if you are considering accepting an unconditional offer.

    Successful completion of your current course of study will prepare you much better for commencing an undergraduate degree in September 2020.

    Who should I contact regarding a UCAS or University related query?

  • COVID-19 (coronavirus) Up-To-Date Information:


    Mental Wellbeing – Information and Resources:

    Mental Distress Helplines:

    • Lifeline Freephone Helpline: 0808 808 8000 (available 24/7)
      • Deaf and hard-of-hearing Textphone users can call Lifeline on: 18001 0808 808 8000
    • Samaritans116 123 (available 24/7)
    • Childline0800 1111 (see website for helpline availability details)

    Other help and support:

    The Public Health Agency NI website includes helplines and a diverse range of help and support organisations and resources, including across mental health and wellbeing, domestic abuse, sexual abuse, alcohol/drugs, gambling, benefits/financial advice and caring. There is a separate PDF resource for each Health and Social Services Trust area in NI.

    Click here to view the PDF for the Northern area.

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Accessing Technology Remotely FAQs

  • How do I access my student network folder from home?

    Log on to your student email and drop an email to and request a transfer from your network folder (H: Drive) to your Office 365 OneDrive (available from All staff and students have 1Tb of storage on their OneDrive which is accessible 24 days a week, 365 days a year. When emailing the IT Support be sure to mention the campus that you are based in as this help us to find your network files quicker.

    For speed of access we would ask that you make the request through your College assigned email account. We will accept request from personal emails, but these take longer to process as we have to perform security checks on non-College assigned email addresses. Your online security is important to us.

    It it important that you log into your Office 365 portal BEFORE requesting a transfer as the facility will not be available to IT Services admins until the student has logged on.

  • Digital Learning - CANVAS

    NWRC uses Canvas as the primary digital platform. It is used to store course: information, course notes, exercises, assignments and announcements about your course.

    Accessing CANVAS

    You need a college network account to access Canvas. You will be given a Username and Password at the early stage of your course. When you try to access Canvas you will be asked to enter your Username and Password. Following this, the computer will remember your log on details and you won’t need to enter them again.

    To activate Canvas:

    1. For phone or tablet - get the mobile app – when asked for school/college, enter NWRC

    2. On a PC/laptop:

    1. Go to or
    2. From the college website click the Students button
    3. Click Canvas

    3. In College, you can get Canvas from the Student Portal.

    Early in your course your teachers will show you how to use Canvas.

  • I have forgotten my password, to Learning Assistant or Turnitin, what should I do?

    Both Turnitin and Learning Assistant have links on their log in screens for forgotten passwords. Simply follow the on-screen instructions to reset your password.

IT Services FAQs

  • How can I access IT technical support while I’m at home?

    The IT Services Helpdesk hours are 08:00 to 17:30 Monday to Thursday and 09:00 to 16:00 on Fridays.

    A specially assigned email address has been set up to deal with IT technical support during this period –

    I’m having trouble accessing my online learning tools, what should I do?

    If you have an issue accessing tools such as Moodle, Turnitin, Learning Assistant (e-portfolio) etc, please email:

  • How can I get access to my Office 365 Apps?

    Can I download Microsoft Office at home?

    Yes. IT Services have allocated a licence that allows both staff and students to download Microsoft Office 365 from the Office 365 Portal – Visit: and sign in using your normal College email and password.

    Contact the IT Services Helpdesk for a detailed step-by-step guide should you need additional help.

    Office Install

    I just want access to my Email from home. Do I have to remote into the College to get access?

    No. If you just want access to your College email please do this through

  • How do I get access to Teams?

    To support Moodle many lecturers are creating Teams facilities to act as an online platform for the online delivery of College courses.

    Lecturers can send you direct invitations to your College email – Please note, guest accounts (such as your personal Hotmail / Gmail / BTInternet account etc.) will not be supported.

    Lecturers can also share a link with you or provide you with a code to join up.

    How can I create a Team for my students?

    All Curriculum Manager have the ability to create Teams for their staff and assign rights to those staff to invite students as members. TELs Staff, TEL Mentors and IT Services can also assist in the creation of Teams.

General Information

    • Hospitality venues only open for takeaway and outdoor dining
    • Restrictions on weddings and funerals
    • No gatherings of more than 15 people
    • No organised indoor gatherings
    • Indoor sports limited to individual training
    • No exercise classes allowed
    • No spectators at sports
    • Libraries can operate a call and collect service
    • People being asked to work from home and avoid unnecessary travel
    • Hotels can only provide services to residents
    • Museums and cultural places must remain closed

    For more information please click here.

    In the college

    • Strict adherence to the use of face coverings in all public areas/canteens/corridors
    • No social gatherings. Students should not gather in groups. Where possible when classes finish go home.
    • 2 metre rulemust be maintained in all classrooms/canteens
    • Encourage regular handwashing-hand hygiene is vital to reduce the spread of Covid-19
    • Use alcohol Gelat all entrance points and in corridors as you move around the campus
    • Clean your work station with disinfectant wipes and or 70% alcohol spray before you sit down in a shared area and as you leave.
    • Use face coveringsand keep your hands away from your face.
    • For more information specific to the college, please visit our HR portal
  • When do I Self-Isolate?

    • If you have COVID-19 symptoms-Self-isolate and book a test. Everyone in your house must remain at home until you have your result. If negative-fine-resume normal life under the same restrictions as others
    • If positive everyone in your household must Self Isolate.
    • If you have been directed by PHA to Self-Isolate this is for a very good reason-you have a high risk of being infected.
    • If you live in a house with someone who has tested positive.
    • If you have been in close contact with someone who tests positive. Close contact is anything under 2 metres for more than 15 minutes. Everyone must be responsible for their decision as this impacts work, family and life.

    Self-isolation means you should:

    • stay at home;
    • ask friends or family members to bring you things you need such as medication and groceries or use delivery services for shopping which must be left outside your home for you to collect;
    • separate yourself from others with the door closed or stay at least 2 metres (6 feet) away from people in your home;
    • stay away from vulnerable individuals such as the elderly and those with underlying conditions as much as possible;
    • stay in a well ventilated room with a window that can be opened to keep air moving;
    • sleep alone, if possible;
    • clean toilet/bathrooms after your use if you share then with others (wiping surfaces you have come into contact with everytime);
    • wash your hands regularly for 20 seconds, each time using soap and water;
    • use separate towels at all times from other in the household;
    • stay in touch with others over the phone or through social media;

    You should not:

    • go to work, public areas or use public transport or taxis;
    • go outside unless you have access to your own garden;
    • invite people into your home;
    • share towels, bedding or eating utensils and dishes, cups and glasses.

    More frequently asked questions and updated information around Covid-19 can be found here.

  • No events, gatherings or visiting speakers are permitted on-site at any College Campus until further notice.

  • A ‘coronavirus’ is a common type of virus. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease. Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China.

    The NHS website has more information about how coronavirus is spread and answers common questions about the virus.

  • The Department of Health and the Public Health Agency are keeping abreast of the changing situation around COVID-19 (Coronavirus) and are liaising with partners across the UK and the Republic of Ireland including Public Health England, Health Service Executive (RoI) and our local Health Trusts on this issue.

    As this situation is rapidly changing the most up-to-date information and guidance can be found below:

  • The Public Health Agency recommends that the general cold and flu precautions should be taken to help prevent people from catching and spreading COVID-19 (Coronavirus), and we would recommend that you follow the Public Health advice on this.

    To help protect yourself from catching any flu-like virus during these winter months, the advice is that you should:

    • Always carry tissues with you and use them to catch your cough or sneeze.
    • Bin the tissue, and to kill the germs, wash your hands with soap and water (for at least 20 seconds), or use a sanitiser gel

    This is the best way to slow the spread of almost any germs, including COVID-19 (Coronavirus).

    Learn how to wash your hand properly

    One of the best ways to keep you and your family healthy is by properly washing your hands. Despite being taught to wash our hands as children, many of us don’t know the proper techniques for washing our hands correctly, or how often we should be performing this important task.

    To learn the proper steps to follow as laid out by the leading health organisations around the globe such as the Centers for Disease Control and the World Health Organisation, visit

  • The Department of Health and the Public Health Agency (PHA) are keeping abreast of the changing situation around COVID-19 and are liaising with partners across the UK and the Republic of Ireland (RoI) including the Health Service Executive (RoI) and our local Health Trusts on this issue.

    The World Health Organisation has declared that this is a public health emergency, and the UK Chief Medical Officers have therefore raised the risk within the United Kingdom to High.

  • If you’re a resident or visitor travelling to the UK from any country, you must provide your journey and contact details. If you do not do this before you arrive it might take you longer to enter the UK.

    You’ll also need to self-isolate in the place you’re staying for the first 14 days after you arrive, unless you’re travelling from certain countries or territories.

    For the latest advice and guidance, visit:

    If you need personal health advice specifically in relation to COVID-19 (coronavirus), you should call the NHS 111 service or your GP. Please do not attend your GP or emergency department without phoning in advance.

    Read more about what you should do if you are asked to self-isolate.

  • The Public Health Agency has issued information to educational settings which provide advice for pupils, students, staff and parents or carers regarding novel coronavirus (COVID-19), which you can view here.

  • For official advice and health concerns:

    • UK Government website
    • Department for Education coronavirus helpline 0800 0468 687
    • Call NHS 111 for immediate health concerns

    For queries specific to College life:

    • Staff please contact your Line Manager or Head of Department in the first instance
    • Students please contact your tutor in the first instance

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