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Covid-19 Updates

Latest Update

Please see below for the latest Covid updates, responses and FAQ's as of 11th April 2022.

Rapid Testing

Protect the people close to you this winter. Take a Rapid Lateral Flow Test before you meet friends and family or attend an event. Order online for free home delivery or collect from more than 580 sites across Northern Ireland, including community pharmacies. Report every result – positive, negative or void.

  • NWRC are continuing to work in tandem with the Department for the Economy and the Public Health Agency to keep our students and staff safe.

    Download our guidance notes for students when attending the NWRC and work placement.

    • Regular twice weekly Rapid Testing will help to keep your friends and family safe.
    • Before meeting others you should take a Rapid Test, particularly if you’re in a group, an enclosed space or visit someone vulnerable.
    • One in three people infected with COVID-19 has no symptoms of illness. Rapid Tests tell you quickly if you’re likely to be infectious and at risk of spreading COVID to your loved ones.
    • Rapid Testing helps to reduce pressure on our health and social care staff by reducing the spread of COVID.
    • Using a Rapid Test will help give you peace of mind that you’re not spreading the virus and, if you do test positive, you can take action to help stop the virus spreading.
    • Even if you’ve already had the vaccine, you can still pass COVID to others. You can help protect vulnerable people by using Rapid Tests to reduce the spread of COVID-19.
    • Some people, including young children and those with health conditions, can’t be vaccinated yet. Rapid Testing helps to keep them safe.
    • Go online to get tests delivered to your home free of charge. You don’t need to leave your home, order online for delivery to your door.
    • You can collect free Rapid Tests for you and your household in more than 500 Community Pharmacies – just ask at the counter. · Find your local collection site online, including more than 500 community pharmacies across Northern Ireland.
    • Many employers across Northern Ireland have introduced Workforce Testing Schemes to keep their staff and customers safe.
    • Results are available within 30 minutes at home. Take a test first thing in the morning and know your result before you leave the house.
    • Testing is simple and each kit provides clear step-by-step instructions. If you’re unsure how to follow the steps, you can find video demonstrations and guides on
    • Help us beat COVID by reporting your Rapid Test result. Each day thousands of people across Northern Ireland are reporting their results to help us stay ahead of the virus.
    • Reporting your results provides us with the latest information to track the virus and provide support where it’s needed.
    • You could even help prevent a future lockdown.
    • Over 1,000,000 Rapid Tests have already been reported in Northern Ireland, join the thousands of people who are already testing this winter.
    • Reporting your result, even if it's negative or void, helps scientists track the spread of COVID-19 and spot new outbreaks faster.
    • By reporting your test result, you will receive an email and text message which can be used as COVID certification.
    • Rapid Tests, using Lateral Flow Devices, are safe and the results are trusted. The tests have undergone rigorous testing and evaluation to ensure they are reliable.
    • The most commonly used Rapid Tests detect over 95% of individuals with high viral load. Rapid Testing detects the virus in people who are most infectious and likely to spread the virus to others, even if they don’t have symptoms.
    • Research by NHS Test and Trace shows Rapid Tests are 99.9% accurate. This means that for every 1,000 lateral flow tests carried out, there is less than one false positive result.
    • Rapid COVID-19 Tests should only be used by those who have no symptoms. o If you do have any symptoms of COVID-19, you should self-isolate and book a PCR test immediately. PCR tests are available at testing sites across Northern Ireland and can be booked by clicking here.
    • Visit to find out how you can access and use Rapid Tests.
    • If your Rapid Test result is positive, you should self-isolate and book a confirmatory PCR test immediately.
    • PCR tests are available at testing sites across Northern Ireland and can be booked by clicking here
    • Test. Trace. Protect.
  • In the event of a suspected COVID-19 case, please notify a member of staff who will complete a COVID-19 Incident Report Form. This will alert the Covid Team and allow prompt and effective track and trace within the college.

    This Covid Incident Report Form may also be used to verify dates of absence.

    If dependents are positive or close contacts and have been advised to isolate, NWRC will make every effort to support that student or staff member to study/work from home. If in doubt, complete the notification and request a call back from the Covid Team who will be able to advise

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    Updates will also be summarised in Staff Newsletters and on the College Staff and Student Portals.

  • The symptoms of Covid-19 have changed in recent months (in part due to Delta variant) and can be difficult to recognise in the early stages. Some people have compared it to Hayfever or Sinusitis in the first day or two. The most common initial symptoms now are:

    • Headache
    • Sore throat
    • Cold / flu-like congestion
    • Loss of or change in sense of smell or taste.
    • Unusual fatigue
    • High temperature
    • New, continuous cough

    Please do not assume that “it’s just a cold”. Please stop and consider carefully that it could be Covid and you could be spreading it. In the first instance do a Lateral Flow Test (LFT) at home. If this is positive book a PCR immediately, upload your results and complete a Covid Incident Form.

    If negative but you still have symptoms, work from home. Complete a LFT again the following day and complete the Covid Incident Report.

  • If you have cold-like symptoms, however mild, you should begin self-isolating and book a PCR test. This still applies even if you have received one or more doses of COVID-19 vaccine.

    You should continue to isolate until the result of the test is available. If the result is positive you should continue to self-isolate for 10 full days after the symptoms started.

    You can end self-isolation 10 days after your symptoms started, as long as you do not still have a high temperature. If you still have a high temperature, you need to continue to self-isolate until your temperature has returned to normal for 48 hours.

    You do not need to continue self-isolating for more than 10 days if you only have a cough or loss of sense of smell / taste, as these symptoms can last for several weeks after the infection has gone.

  • If you have completed 10 days self-isolation after a positive PCR result and have not had a temperature for at least 48 hours, you will no longer be infectious. GPs currently advise that it can take 4-6 weeks for energy levels to return after the virus and some people continue with loss of taste or smell for some time after. A cough is also not uncommon.

    Although symptoms may linger after the 10 days, you are ok to return to college, as long as you feel well enough to do so. Note that you can still test positive for up to 90 days (although you are no longer infectious) and this is why you are exempt from Lateral Flow Tests during this period.

  • Current PHA guidance states that:

    If you live in the same household as someone with COVID-19, you should stay at home and self-isolate. From 16 August, you will not be required to self-isolate if you are a contact of someone who has tested positive for COVID-19 if you fall under any of the following:

    • You are fully vaccinated
    • You are below the age of 18 years 6 months
    • You have taken part in or are currently part of an approved COVID-19 vaccine trial
    • You are not able to get vaccinated for medical reasons

    Fully vaccinated means that you have been vaccinated with an MHRA approved COVID-19 vaccine in the UK, and at least 14 days have passed since you received the recommended doses of that vaccine.

    Note – you may be asked by NWRC to work / study from home for 10 days. This is to help manage the risk of transmission within the college community. An online notification must be completed so that HR and the Covid Team are informed and able to advise.

  • Current PHA guidance states that:

    From Monday 16 August, if you are fully vaccinated (more than 14 days since you received the second dose of an approved COVID-19 vaccine), you no longer need to self-isolate for 10 days if someone you have been in close contact with tests positive for COVID-19.

    You should get a PCR test on day two and day eight of the 10-day period following last contact with the positive person.

    If the PCR test is positive, whether or not you have symptoms, you are now a confirmed case and should complete a period of 10 days self-isolation from the date of symptom onset or the test was taken if there were no symptoms.

    If you have been identified as a close contact and are fully vaccinated, you are advised not to visit hospitals or care homes for 10 days and to minimise contact with those known to be at higher risk if they contract COVID-19, such as the Clinically Extremely Vulnerable Group (CEV) for 10 days.

    This applies to close contacts only.

    If you have symptoms of COVID-19, whether vaccinated or not, you should immediately isolate and book a PCR test.

    Note – you may be asked by NWRC to work from home for 10 days from last contact. This is to help manage the risk of transmission within the college community. An online notification must be completed so that HR and the Covid Team are informed and able to advise.

  • Current PHA guidance states that:

    If you are aged 18 and over, but not fully vaccinated, you will still need to self-isolate for 10 days following last contact with the positive person.

    You will be asked to take a PCR but, even if this is negative, you will still need to complete the isolation period. More information is available at:

    If you are not able to be vaccinated for a clinical reason, you will still be required to complete a period of self-isolation for the full 10 days even if you receive a negative PCR test result.

    If you have symptoms of COVID-19, however mild, you should begin self-isolating and book a test. If your test result is positive, you should not leave your home for 10 days from when your symptoms started.

  • There are 2 main types of tests currently being used to detect if someone has COVID-19:

    • Polymerase Chain Reaction (PCR) tests - at test centres
    • Lateral Flow Device antigen (LFD / LFT) tests – available from NWRC to conduct at home.

    PCR tests detect the RNA (ribonucleic acid, the genetic material) of a virus. PCR tests are the most reliable COVID-19 tests. It takes approximately 24 hours to get the results. If you have symptoms of COVID-19, you should arrange to have a PCR test.

    Lateral Flow tests detect proteins in the coronavirus and work in a similar way to a pregnancy test. They are simple and quick to use. Lateral Flow tests are used in people who do not have symptoms of COVID-19. Testing twice a week increases the detection rate of LFDs. Lateral Flow Tests play a huge part in keeping NWRC a safe place.

    Watch a video here on how to take a Lateral Flow Test at home

    You can collect free packs of Lateral Flow Tests from the campus libraries or from Reception on campuses where there is no library. Please remember to upload the results of every Lateral Flow test. This is important to show that NWRC are using the tests provided.

    Anyone who receives a positive test using a LFD should immediately self-isolate and have a confirmatory PCR test within 24 hours. Book a COVID test.

    It is most unusual for a positive LFT to be followed by a negative PCR. If the result of the PCR test is negative, however, the individual and the household can leave isolation and no further action is required.

    Please note - If you have even the mildest symptoms, a Lateral Flow Test can give you a false negative result. If you have symptoms, you should get a PCR test at the nearest testing centre

  • If you are CEV you need to continue to exercise caution, particularly if you are unvaccinated. You should work / study from home where this is possible.

    Please speak with a member of staff who can arrange for you to have a one-to-one discussion to agree what is best for your personal circumstances.

  • You are encouraged to raise any concerns you have through your Course Co-ordinator or Line Manager. Every effort will be made to resolve these concerns.

    • Classrooms/training rooms – there is no requirement for social distancing, although it is advised that social distancing should be maintained where possible. Staff should still keep a 2 metre distance by teaching from the front of the classroom space. PPE should be worn by all staff and students during close contact or practical work.
    • Caretaking Staff will open windows to ensure air circulation.
    • Common/public areas – social distancing of 2m should be maintained and there should be NO Group gatherings as this makes Track and Trace impossible.
  • Staff and learners must wear face coverings in common/public areas unless an exemption applies.

    • Learners must wear face coverings in classrooms/training rooms unless an exemption applies.
    • Lecturers will be permitted to remove face coverings when they are teaching from the front of the class. This can support communication but is at the Lecturer’s discretion. Clear visors may be used by staff as an additional safety measure. Lecturers must try to maintain social distancing of 2m in the classroom, particularly if they are not wearing a face covering.
    • Staff and students are required to wear face coverings when moving about the college, including within the office environment, unless an exemption applies.
    • Stringent measures remain in place in relation to cleaning protocols, hand sanitiser, PPE, ventilation, one way systems, lifts, staff kitchens, toilets and hand dryers.
    • Screens for classrooms will be allocated where necessary.
    • Class sizes will be controlled to a manageable normal. Common sense approach to be applied and where there is doubt, Covid Curriculum lead will be consulted.
    • Number of students attending College will be managed by curriculum area with a rotation system and preparations to flip to online teaching in place where there is deemed to be a significant transmission risk within any group. Preparation for remote working/teaching should be agile to meet learner/staff/curriculum need.
    • Teaching staff will be advised to carry out non classroom-essential duties at home, where possible.
    • Support staff will operate on a rotational basis, according to business needs.
    • There should be no group meetings outside the classroom. Staff meetings will continue via TEAMS.
    • Movement around campus should be minimised.
    • TfS, AppsNI and Traineeships will continue to follow sector and industry guidance. Work Placements may depend on students being double vaccinated to safeguard small and medium size enterprises and students should be made aware of that. Placements can now be negotiated and secured where industries are happy to proceed.
  • Anyone with symptoms of the virus must let a staff member know immediately, follow public health advice and stay at home. If the symptoms develop whilst on campus, go home immediately while informing your Course Co-ordinator or Line Manager.

    An ‘isolation room’ has been designated on campus if you cannot leave immediately – this will be cleaned thoroughly afterwards, in line with public health advice.

    Below is a list of confirmed isolation rooms within each Campus:

    Building - Name - Level - Room - Details

    Foyle (Strand Road) L1 Changing Room

    Foyle (Strand Road) L6 F605

    Northland (Strand Road) L3 Carers Room

    Tower (Strand Road) L1 Quiet Room – Foyer

    Strand (Strand Road) L4 Carers Room

    Lawrence (Strand Road) L4S As above – use L4 Strand Carers Room

    Strabane L1 Carers Room - Main

    Springtown L1 Medical Room – Foyer

    Greystone L 1 Boardroom

    Limavady L A Medical Room (A6)

  • Canteens and cafes are in service but social distancing still applies. This may impact on availability so take-away food can be eaten in classrooms, where required. College restaurants will be able to operate in line with industry guidelines, where a booking service is in place. Staff kitchens will continue to observe safety measures such as:

    • Encouraging staff to bring food and beverage items from home and manage them individually.
    • Minimise touchpoints by removing/disconnecting toasters, kettles, microwaves and the like;
    • Eliminate open food items;
    • Staff should therefore bring pre-prepared food to College thus removing the need for provision and use of utensils and cutlery in work.
  • Staff and students are advised to continue to use the App to support Northern Ireland Track and Trace.

  • NWRC advise all expectant mothers to continue working / studying from home where possible.

    This particularly applies if you are in your third trimester (more than 28 weeks’ pregnant). Please discuss any concerns with your Couse Co-ordinator / Line Manager and where necessary, your medical team. Extra care should be taken if you are currently unvaccinated.

    Guidance developed by the Royal College of Obstetricians and Gynaecologists (RCOG) has been updated.

    Pregnant women are considered ‘clinically vulnerable’ or in some cases ‘clinically extremely vulnerable’ to Covid-19 infection. Find out more information about higher risk of Covid-19

    The Public Health Agency have created a new website which provides COVID-19 advice for pregnant women and parents in Northern Ireland

  • Staff and students are advised that as at 24/9/2021, there are no expectations to resume International travel (outside of ROI and UK) this side of Christmas.

  • For anyone back on campus or due to come back to college within the next week or two, you can now pick up your free pack of home testing kits (LFT) from your local campus.

    All of the information you need about home testing, can be found here: Lateral Flow Testing (LFT)

    If you have any queries, please do not hesitate to contact Maeve O’Kane on or Alison Milligan on

    Collection Points:

    Tower Building

    Front Foyer

    Mon-Fri 8.30am - 5pm


    Mon - 8.30am - 5pm

    Tue, Wed & Thu 8.30am - 8pm

    Fri 8.30am - 4pm

    Springtown campus


    Mon-Fri 8.30am to 5pm

    Strabane campus


    Mon-Fri 8.30am - 5pm


    Mon, Weds & Thurs 10am - 2.30pm

    Tues 10am - 7pm

    Fri 10am - 12.30pm

    Limavady Main Street


    Mon & Weds 8.30-4.30pm (closed 1pm-1.30pm)

    Tues & Thurs 8.30-4.30pm and 5pm – 8pm (closed 1pm-1.30pm)

    Friday 9.00am-4pm (closed 1pm-2pm)

    Limavady Greystone

    Desk at front door

    Mon-Fri 8.30am to 5pm

    Hair & Beauty (Strand Road)

    Contact Bridget O’Malley

    Mon-Fri 8.30am – 10.30am and 1pm-2pm

Previous updates

  • On Monday, 23 November, course delivery patterns will return mostly to the format that was in operation at the start of term, with a mixture of on site and blended learning. This applies to both daytime and evening classes.

    Students – your course co-ordinator will be in touch to confirm delivery arrangements. If our students have any queries, please contact your course tutor directly.

    All current college Covid-19 safety measures will remain in place across all campuses. We will continue to keep students notified of any changes as a result of Covid-19 restrictions, via social media and the college text message alert system.

    Thank you for continuing to keep our college safe, and please continue to practice the health and safety guidelines – stay safe, save lives.

  • The NI Executive has announced an extension to current restrictions to curb the spread of Covid-19 until Friday 20th November. In light of this extension, we would like to assure our students that Teaching and Learning WILL continue at NWRC next week.

    • The course delivery pattern will remain the same as last week
    • The majority of our classes will be ONLINE and we will only deliver face-to-face learning where it is a necessary and unavoidable part of the course.
    • All of our Campus buildings at Strand Road, Springtown, Strabane, Limavady and Greystone will remain OPEN to facilitate exceptional learning requirements and the requirements for key College workers.
    • Students with any queries can contact their course co-ordinator directly
  • The Northern Ireland Executive has announced a number of new restrictions this morning to curb the spread of Covid-19 in Northern Ireland. These measures come into effect on Friday, 16th October and will be in place for four weeks.

    In light of these new restrictions we would like to assure our students that Teaching and Learning WILL continue at NWRC.

    However for the next four weeks:

    • The majority of our classes will be online and we will only deliver face to face learning where it is a necessary and unavoidable part of the course.
    • Course coordinators will communicate directly with students to advise them of any changes to their learning and timetables.
    • All of our Campus buildings at Strand Road, Springtown, Strabane, Limavady and Greystone will remain OPEN to facilitate exceptional learning requirements, and the requirements for key College workers.
    • Classes will pause for NWRC’s Mid term break, as previously scheduled, on the week beginning October 26.
    • Students with any queries can contact their tutors directly.

    We would remind staff, students and visitors to the college of the importance of regular hand washing and the importance of wearing face coverings when moving through communal areas such as corridors when in the college campus. We all must do it, to get through it.

  • Important update regarding the issue of Exam results (see Examinations and Assessments below)

    All Colleges are working with associated Awarding Bodies in relation to examinations and assessments during these unprecedented times. We will also act on advice provided directly by the Department for Education, Ofqual, CCEA and our other Awarding Bodies, and will communicate with you accordingly.

    For additional up-to-date information regarding examinations and assessments please visit:OfqualCCEA. NWRC is doing everything possible to deliver online teaching and learning and will keep you informed via your Tutor. Please keep an eye on our website for the latest information.

    You should contact your tutor regarding an examinations or assessments query. Alternatively, you should email Staff are working remotely to assist you during these unprecedented times.

Student Support FAQs

  • I would like to study full time at the College in September, when can I apply?

    You can apply online now and our Admissions Team will review your application and follow up with accordingly via email. Applications for our Higher Education, Further Education and Work Based Learning courses are all open.
    To enrol on a Full Time course at NWRC you must be over 16 years of age on or before 1st July in year of entry. An aptitude test and/or interview may be required to gain entry onto some courses. It is important to note that we process enrolments on a 'first come, first served' basis and courses fill up quickly so don't delay, apply today.

    When can I apply and enrol for a Part-Time course starting in September 2022?

    To enrol on a Part-Time course at NWRC you must be over 16 years of age on or before 1st July in year of entry. An aptitude test and/or interview may be required to gain entry onto some courses. It is important to note that we process enrolments on a 'first come, first served' basis and courses fill up quickly so don't delay, apply today.

    Applications for our HE Part Time courses are open now. You can apply by clicking here.

    Enrolment for part time courses is due to open at the end of May 2022. Further details will be published on our College website and social media channels

    How do I enrol on a Part-Time course?

    You can enrol for a part-time course online, by post, phone (using credit or debit card) or in-person at any of our main campuses during normal office hours. For more information please visit our part-time course section or contact

    How do I pay for a Part-Time course?

    For information on how to pay for your Part-Time course please visit our How to Pay section on the website. Here you will find all methods of payments and convenient ways to pay.

    I have applied for a course but no one has contacted me?

    All of our applications and enrolments are processed online and all correspondence will be communicated via email. Please check your email for up to date correspondence. It might be worthwhile checking your junk mail also. During busy times in August and September, it could take up to 3 working days to receive a response.

    If you have not received a response within 3 days, please do not hesitate to contact us by emailing at any time

    I have an interview / information session to attend as part of my application. Will this be online or face-to-face?

    With the current Covid-19 restrictions a majority of interview / information sessions are being carried out by telephone or online via Microsoft Teams or Zoom. The method will be interview / information session will be indicated within the email correspondence. At this session you will have an opportunity to meet College staff and find out more about the course you have applied for so please use this as an opportunity to ask questions.

    I am unable to attend my interview / information session.

    Don’t worry if you are unable to attend. Simply let us know by email and we will reschedule your interview / information session date.

    I have an Admissions query, who should I contact?

    You should email and someone from our Admissions Team will respond.

    How can I change my course?

    Simply email advising on what course you would like to change to, and our staff will be only happy to assist.

    Who can I contact for course information?

    All course information is available on our college website. For in-depth course information and advice, you can contact our Careers Team at and someone will get in touch and arrange an appointment if necessary.

    Who can I contact in regard to Student Finance?

    If you are having issues with your student finance application or you require further information on the process please email the Student Finance team at

    Can I request a letter confirming I am enrolled at NWRC?

    Letters are available upon request at any of our main receptions (Strand Road, Limavady and Strabane campus). To request a letter you MUST bring proof of identification. Please note, letters will state the name of the course you are enrolled in and also the start and end date for the course.

    If you require additional information to be added to your letter, please email

    How do I apply for a Bus Pass?

    You may be entitled to transport to the College. To check your eligibility and apply for a bus pass please click on the Education Authority link Check Eligibility and Apply.

    If you are not eligible for a bus pass, you may be entitled to support from the College Hardship Fund, contact for advice.

    Does the College use Social Media Channels?

    The College uses a wide variety of Social Media Channels to communicate. These include Facebook, Instagram, Twitter, YouTube and Snapchat. These are all updated regularly with current information.

  • What’s happening with examinations this year?

    To assist in reducing the spread of Covid-19 during examinations at NWRC, robust risk assessments have been completed and the following requirements have been identified and must be followed during examinations to ensure a safe environment for both our students and staff.

    • Candidates are strongly advised to take a Lateral Flow Test on the morning of the examination. If the test is positive, if you are a close contact to someone who has tested positive or if you are symptomatic (new continuous cough / temperature, loss of taste or smell, new cold of flu like symptoms), candidates must inform the Course Tutor immediately and do not attend the examination.
    • Candidates must wear face coverings when entering and leaving the examinations rooms. Candidates will not gain entry without face covering.
    • Candidates should wear warm clothing (layer up, wear a coat etc.) as windows in examination rooms will be open throughout the duration of the examination.
    • Candidates are required to wear face masks throughout the duration of the exam, unless exempt. Exemptions must be pre-approved by Learning Link in advance of the examination, speak to your course lecturer for further advice.
    • Candidates must remove masks to be identified at the beginning of exam.
    • Candidates must adhere to social distancing requirements if waiting outside the examination room.
    • Arrive 20 minutes prior to the start time of the examination.
    • It is advisable not to bring unnecessary personal belongings to the examinations room. Only bring essential items for the examination. If permitted to place bags at the bottom of the room, place separately so they are not touching other belongings.
    • Candidates to use hand sanitizers when entering and exiting the examination room.
    • Candidates to clean their exams desk with 70% alcohol wipes before and after the examination.
    • Candidates must bring own pen to the examination.
    • On completion of your examination, please leave the College campus to ensure minimal contact with others on campus.

    NWRC would like to thank you for your adherence to the requirements and ensuring a safe place for everyone.

  • Visit the Education Authority’s Answers and Questions webpage to find detailed answers to a wide range of Student Finance questions.

    It also covers many other aspects of College life, including Free School Meals, Disabled Students’ Allowances (DSAs) and Transport.

    If you have any further queries please email the NWRC Student Finance Team

  • Our College is now delivering online learning and support to all our students during the period of College closure. During the closure the College are committed to protecting the data protection rights of our students, staff and stakeholders. The College’s Data Protection Officer has put together a short FAQ for our students on how the College will continue to comply with the GDPR.

    How can I view the College’s Privacy Policy or Data Protection policies?

    Our Privacy Notice and Data Protection policies are all available on our website

    View North West Regional College’s Privacy Notice for the recording of classes via Teams

    If I have any concerns or queries regarding data protection does the College have an appointed Data Protection Officer?

    Yes – the College’s Data Protection Officer Eoin Coyle can be contacted by emailing

    Can I still exercise my data protection rights during this period of College closure?

    Yes. The current situation does not affect your individual rights provided by the GDPR and the Data Protection Act.

    How is remote learning carried out and does it protect my personal data?

    Remote learning is provided through the College’s secure Microsoft 365 cloud based platform. This secure platform ensures that students can continue to learn and receive support from the College securely.

    Do you have tips on how to keep my personal data secure?

    It is recommended for all individuals to follow some key tips to protect their personal data including:

    Do you have tips on how to keep my personal data secure?

    It is recommended for all individuals to follow some key tips to protect their personal data including:

    • Ensure your devices have all necessary updates, such as operating system updates and software/antivirus updates;
    • Ensure you use strong passwords;
    • Use passcodes, finger or face recognition on devices;
    • Take care that devices are not lost or misplaced;
    • Use your College email address;
    • Set up Multi-Factor/Two-Factor Authentication;
    • Be careful opening email attachments or clicking links.

    How do I recognise scam emails?

    The Information Commissioner’s Office (ICO) has reported a rise in email and phone scammers. The common factor with the scam emails is that you can only find out further information by clicking a link or by opening an attachment. The majority of these emails will include a sense of urgency, for example you must urgently verify your details within a specified short timeframe.

    It is recommended you take a moment and consider the following:

    • Is it addressed to you personally?
    • Is the spelling, punctuation and grammar correct?
    • Check the sender’s email address for legitimacy
    • Does the email look like previous legitimate emails you have received from the company?
    • Does the email ask for your bank account details or to verify them?
  • Like all College teams, the Learning Link team is operating remotely and can of course be expected to respond to queries during working hours. Support, advice and guidance is available remotely for Learning Link registered students and is being administered very effectively so far thanks to the flexibility of students, the hard work of Learning Link staff and the support of NWRC’s IT Services & TELS team.

    Below are some potential queries (and answers) that students or staff may have regarding NWRC’s learning support service at this difficult time.

    I usually avail of the Study Skills service in college – is this service available remotely?

    Yes, the Study Skills service is available remotely to Learning Link registered students. Andrew Maguire is leading on the remote provision of Study Skills and queries regarding the service can be directed via

    ‘Zoom’ software is being used to aid the service’s effectiveness; a thorough explanation of how to use ‘Zoom’ will be given to Learning Link registered students upon indicating to Andrew their desire to avail of the Study Skills service remotely. Proof-reading and Assistive Technology training is being provided remotely via the Study Skills service.

    I normally receive in-class support from a Support Worker – can a Support Worker still provide me with non-medical help?

    Yes, albeit remotely. The Support Workers’ manager has worked hard to put contingency plans in place in recent days and is liaising regularly with the Support Worker team who are all aware of the options available to support students remotely where practicable.

    I am a prospective student, hoping to start at NWRC in September. I have a learning difficulty and/or disability and indicated so on my online college application. I’m worried that I will start my course in September with no learning support or reasonable adjustments in place for me.

    The College’s online application system continues to be in full operation – when a prospective student with a learning difficulty and/or disability applies online for their chosen course, their ‘ticking’ of the Learning Support box will ensure that a Learning Support Referral Form is posted to their home address.

    They should then complete this Learning Support Referral Form and post it to the Learning Link (address is on the front of the Learning Support Referral Form) along with evidence of their learning difficulty and/or disability (e.g. a Statement of SEN). This is then filed until the summer. It won’t be until June (i.e. when the 2019/2020 academic year is wrapped up) when the manager of the Learning Link will go through the 2020/2021 Learning Support Referral Forms in detail to distribute caseloads to the Learning Link team so please don’t worry – you will be met with a member of staff before September and reasonable adjustments will be put in place in time for your studies beginning in September.

    If you apply online to start a course in September and submit a Learning Support Referral Form (and evidence) to the Learning Link before September, you will be invited in over the summer to discuss what reasonable adjustments you need putting in place for your studies commencing in September. As a guide, reasonable adjustments may include:

    • Examination Access Arrangements (e.g. Extra Time, use of an electronic Reader Pen, Rest Breaks)
    • Study Skills sessions
    • Support Worker provision (non-medical helper)
    • Individualised Learning Plan
    • Medical Plan
    • Assistive Technology loan
    • Specialist Equipment loan

    Please note that the above is not an exhaustive list – whatever reasonable adjustments you genuinely require to ‘level the playing field’ for you here at NWRC will be put in place for you, where practicable.

    I am an existing student, registered with the Learning Link. I need a bit of help and guidance at this difficult time from a member of the Learning Link team. Who do I contact?

    You may have previously emailed a member of staff at the Learning Link – please feel free to contact them directly with any queries as Learning Link staff are checking their email accounts regularly throughout the working day. Alternatively, you can email

    Any query that you have is of genuine importance to us. We will provide support, help and guidance remotely, to the fullness of our capability, under these difficult circumstances.

  • I’m concerned about the impact on my mental health, what should I do?

    The coronavirus (COVID-19) outbreak means that life is changing for all of us for a while. It may cause you to feel anxious, stressed, worried, sad, bored, lonely or frustrated. It’s important to remember that it is OK to feel this way and that everyone reacts differently. Remember, this situation is temporary and, for most of us, these difficult feelings will pass.

    There are some simple things you can do to help you take care of your mental health and wellbeing during times of uncertainty. Doing so will help you think clearly, and make sure you are able to look after yourself and those you care about. See below for a list of resources which can help.

    Mental Wellbeing – Information and Resources:



    Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress or despair. Anyone od any age can call Lifeline if they, or someone they know, is in distress or dispair.

    Lifeline offers a free helpline service. Call 0808 808 8000 (lines are open 24 hours a day, 365 days a year).

    Deaf and hard-of-hearing Textphone users can call Lifeline on 18001 0808 8000.


    Childline has experienced an unprecedented demand for its services since schools have closed. Bases in Foyle, Belfast, and across the UK have remained open with staff and volunteers available directly via chat and voice calls.

    Children and young people under 19 can speak to a counsellor online at, by calling the free helpline on 0800 1111 (between 9am and midnight) or via the message boards.


    The NSPCC helpline continues to be there for adults who have a concern about a child or young person. This is critical now more than ever with most children not in school and therefore less visible outside of the home. We’re calling on all adults to be alert and report concerns.

    For advice and support, call 0808 800 5000 (Monday – Friday, 8am-10pm or 9am-6pm, weekends) or email


    Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the UK and Ireland. For help and support call 116 124. Helplines are open 24 hours a day, 365 days a year.

    Is the counselling service still available?

    The college counselling service Inspire are still available for telephone counselling and are available 24/7 for support. This is a freephone number and a confidential service. You can speak with a counsellor by contacting 0800 389 5362

    Inspire also provides an Inspire Student Support Hub. This provides instant access to a range of online information, guidance, screening and intervention tools tailored to your well being needs. Visit: The College Pin number is: 2019

    I am an adult and I have concerns about a child at the time, what should I do?

    For help spotting the signs of abuse and advice on what to do if you’re worried about a child, visit the NSPCC Coronavirus (COVID-19) and Keeping Children Safe from Abuse webpage.

    If you’re worried about a child, even if you’re unsure, contact the NSPCC helpline to speak to a counsellor. Call 0808 800 5000 (Monday – Friday, 8am-10pm or 9am-6pm, weekends), email or fill in their online form.

    I am a parent / carer, is there any additional advice and support you can recommend?

    Whether you’re working from home with your children for the first time or supporting those with anxiety due to coronavirus, you may need some extra advice and support to help you during this difficult time. The NSPCC has set-up a webpage offering parents and carers with advice and support on a number of issues, which include:

    • Talking to children worried about coronavirus
    • Working from home
    • Keeping children safe from abuse
    • Staying home alone
    • How to cope with tantrums
    • Online safety

    Can I still contact the Safeguarding Team for support?

    The college Safeguarding Team understand that this is a particularly difficult time for our students, and we want to remind all students that we are still here to offer support and answer any queries that you may have. You can contact us by emailing –

    Inspire Wellbeing At Work (For College Staff)

    Now more than ever, it’s important that we take care of our emotional and mental wellbeing. The new challenges that all of us are facing may leave us feeling overwhelmed and caught up in the never-ending current of thoughts, feelings and emotions. Coming back to and focusing on the present moment can help us to meet these stresses with clarity and confidence.

    For that reason, we’ve brought forward the launch of our new Inspire Mindfulness Institute website so that it’s available to you right here, right now at

    Discover how mindfulness can help us to gain control and meet the challenges of our working lives and our wider world, gain insights from our leading mindfulness experts, and be inspired to take the first steps on your own mindfulness journey.

    The site outlines the range of innovative mindfulness-based and compassion-focused training programmes we offer, but more importantly, it’s packed full of information and resources that you and your teams are free to use to help build self-capacity and to develop your own mindfulness practice.

    Please take a look at our Mindfulness March e-zine and share with your teams.

    Please also be sure to visit the Inspire Support Hub. We’ve added a new video, ‘C-eeing is believing’ – a mindfulness exercise from our Lead Mindfulness Practitioner Frank Liddy to help catch our breath, to pause and to positively redirect our attention.

    Whatever the individual circumstances you and your teams face, our priority will continue to be your wellbeing. If you have any specific queries, please contact your Account Manager directly, who will be happy to help.

    Best wishes,

    The Inspire Team

  • Important information for TfS and AppNI participants

    NWRC recognises the challenges that everyone is facing at the moment. NWRC lecturing staff will continue to engage and deliver online training with Trainees and Apprentices during these challenging times. We strongly advise that you make every effort to engage with NWRC lecturing staff and keep up to date with important training material.

    Our Employment Liaison Officers will continue to be in touch with you also to discuss and review your progress on the programme.

    Training for Success (TfS) Information – Skills for Your Life and Skills for Work

    The Department for Economy (DfE) have advised that all TfS placements would cease until further notice. It has also been confirmed that all TfS trainees should continue to receive the £40 weekly training allowance until further notice. NWRC will continue to make weekly payments accordingly.

    If you have any questions regarding your TfS payment or TfS question in general, please email and someone will be in touch with you.

    Apprenticeship Northern Ireland (AppNI) – Apprenticeship Level 2 and 3

    DfE have advised that Apprentice’s remaining in employment, even on reduced working hours, are permitted to stay on the AppNI programme. If you are an Apprentice and have been made redundant or have any concerns, please contact your Employment Liaison Officer immediately if you have not already done so.

    Who should I contact regarding a Training for Success or ApprenticeshipNI query?

    Training and Skills

    Springtown and Strabane Campus:

    Limavady and Greystone Campus:

    Health and Social Care


    For all other queries relating the TfS or AppNI please contact our Training Support Team on

    Keep well and stay safe – thank you!

  • Will I still be able to progress to University in September if I can’t complete my exams?

    UCAS appreciate this is a difficult and uncertain situation for applicants planning to start university in the autumn, and they are committed to work together to ensure that your hard work to date will not go to waste, and that no-one is unfairly impacted in this process by the COVID-19 virus.

    It’s important to remember that places are not decided on grades alone. Information in your personal statement and reference are part of the decision-making process along with your interview, portfolio, audition, and any other information that’s relevant to your potential to succeed on an undergraduate course.

    Not all universities have made a decision on my application yet. Will the other universities I’m waiting to hear from get back to me?

    If you applied by 15 January and you’re still awaiting a decision from one of your choices, unis/colleges have until Wednesday 6th May 2020 to decide whether they’re making you an offer.

    Please note UCAS have now extended this deadline for university / college responses by 2 weeks given the current situation.

    I’ve received an unconditional offer from a university that isn’t my first choice. Should I take it?

    UCAS’ advice to students who have received an unconditional offer is always to consider whether this is the right institution and course for you before you make any decision. We would also stress the importance of continuing to remain focused on completing the requirements of your current course even if you are considering accepting an unconditional offer.

    Successful completion of your current course of study will prepare you much better for commencing an undergraduate degree in September 2020.

    Who should I contact regarding a UCAS or University related query?

  • COVID-19 (coronavirus) Up-To-Date Information:


    Mental Wellbeing – Information and Resources:

    Mental Distress Helplines:

    • Lifeline Freephone Helpline: 0808 808 8000 (available 24/7)
      • Deaf and hard-of-hearing Textphone users can call Lifeline on: 18001 0808 808 8000
    • Samaritans116 123 (available 24/7)
    • Childline0800 1111 (see website for helpline availability details)

    Other help and support:

    The Public Health Agency NI website includes helplines and a diverse range of help and support organisations and resources, including across mental health and wellbeing, domestic abuse, sexual abuse, alcohol/drugs, gambling, benefits/financial advice and caring. There is a separate PDF resource for each Health and Social Services Trust area in NI.

    View the PDF for the Northern area

Accessing Technology Remotely FAQs

  • How do I access my student network folder from home?

    Log on to your student email and drop an email to and request a transfer from your network folder (H: Drive) to your Office 365 OneDrive (available from All staff and students have 1Tb of storage on their OneDrive which is accessible 24 days a week, 365 days a year. When emailing the IT Support be sure to mention the campus that you are based in as this help us to find your network files quicker.

    For speed of access we would ask that you make the request through your College assigned email account. We will accept request from personal emails, but these take longer to process as we have to perform security checks on non-College assigned email addresses. Your online security is important to us.

    It it important that you log into your Office 365 portal BEFORE requesting a transfer as the facility will not be available to IT Services admins until the student has logged on.

  • Digital Learning - CANVAS

    NWRC uses Canvas as the primary digital platform. It is used to store course: information, course notes, exercises, assignments and announcements about your course.

    Accessing CANVAS

    You need a college network account to access Canvas. You will be given a Username and Password at the early stage of your course. When you try to access Canvas you will be asked to enter your Username and Password. Following this, the computer will remember your log on details and you won’t need to enter them again.

    To activate Canvas:

    1. For phone or tablet - get the mobile app – when asked for school/college, enter NWRC

    2. On a PC/laptop:

    1. Go to or
    2. From the college website click the Students button
    3. Click Canvas

    3. In College, you can get Canvas from the Student Portal.

    Early in your course your teachers will show you how to use Canvas.

  • I have forgotten my password, to Learning Assistant or Turnitin, what should I do?

    Both Turnitin and Learning Assistant have links on their log in screens for forgotten passwords. Simply follow the on-screen instructions to reset your password.

IT Services FAQs

  • How can I access IT technical support while I’m at home?

    The IT Services Helpdesk hours are 08:00 to 17:30 Monday to Thursday and 09:00 to 16:00 on Fridays.

    A specially assigned email address has been set up to deal with IT technical support during this period –

    I’m having trouble accessing my online learning tools, what should I do?

    If you have an issue accessing tools such as Moodle, Turnitin, Learning Assistant (e-portfolio) etc, please email:

  • How can I get access to my Office 365 Apps?

    Can I download Microsoft Office at home?

    Yes. IT Services have allocated a licence that allows both staff and students to download Microsoft Office 365 from the Office 365 Portal – Visit: and sign in using your normal College email and password.

    Contact the IT Services Helpdesk for a detailed step-by-step guide should you need additional help.

    Office Install

    I just want access to my Email from home. Do I have to remote into the College to get access?

    No. If you just want access to your College email please do this through

  • How do I get access to Teams?

    To support Moodle many lecturers are creating Teams facilities to act as an online platform for the online delivery of College courses.

    Lecturers can send you direct invitations to your College email – Please note, guest accounts (such as your personal Hotmail / Gmail / BTInternet account etc.) will not be supported.

    Lecturers can also share a link with you or provide you with a code to join up.

    How can I create a Team for my students?

    All Curriculum Manager have the ability to create Teams for their staff and assign rights to those staff to invite students as members. TELs Staff, TEL Mentors and IT Services can also assist in the creation of Teams.

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