Course Overview
Veterinary receptionists are vital members of the veterinary team. Providing a key front of house interface with clients, they must be able to maintain confidentiality, deal with difficult situations, provide accurate information, process financial transactions, and communicate confidently and sensitively on a range of levels.This qualification will give those working in a client facing role in veterinary practice, the practical skills and understanding to be able to provide effective and efficient veterinary reception services, enabling the smooth running of appointment systems and maximising the customer experience.