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Principles of Customer Service (Level 2 Award)

OCNNI
Administration (Secretarial)

Course Overview

The aim of the OCN NI Level 2 Award in the Principles of Customer Service is to provide customer service skills to front line existing workers or new entrants to customer facing roles.Qualification’s Objectives:The objectives of the qualification are to provide learners in customer facing roles with the knowledge and skills to enable them to: • understand the importance of creating a positive first and lasting impression and how this may be achieved• understand the impact of not addressing customer issues or problems• understand how to communicate effectively in order to engage with customers• be aware of the impact and importance of having a positive attitude in the workplace.This qualification is exclusively available in English.
  • Start Date
    12 Jan 2027
  • Study Mode
    Part-Time
  • Duration
    4 Weeks
  • Campus
    Strand Road

Important Message

Fees must be paid at the time of enrolment, or arrangements should be put in place to pay by instalments. The full fee includes tuition, registration and examination fees (where relevant). Depending on your circumstances you may be entitled to a reduced (concessionary) fee. Reduced fees are applied to the cost of tuition only. Failure to enrol before the Awarding Body deadline may result in you incurring a late fee.

Available Sessions

  • Course
    Campus
    Type
    Start Date
    Fees
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  • Course: OCN NI Level 2 Award in the Principles of Customer Service Ref D057
    Campus: Strand Road
    Type: Part Time
    Start Date: 12/01/2027
    (Tue:6:00PM-8:30PM /)
    Fees:
     Full £30.00
    Concession £30.00
    Examination £30.00
    Apply now

You may be eligible for funding on this course *

If you are an employer or employee of a NI based company

* Terms and Conditions apply

Course Offering

  • Site location Strand Road
Two young female students walking and laughing together
Fees & Finance Information
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Entry Requirements

UK Requirements

This qualification is targeted at learners who wish to develop their existing customer service skills or to new learners wishing to enter customer service roles within the travel or tourism industry and related industries.There are no formal restrictions on entry however learners must be at least 16 years of age.

Additional Information

Progression The OCN NI Level 2 Award in the Principles of Customer Service qualification enables progression into further learning in customer service or related areas and/or into employment.

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Meet our students

  • Image of Hannah Kearney (Medical Science)
    NWRC provides a great stepping-stone between school and University. My course has helped me decide which field of science I want to work in. I plan to study Psychology at University.
    Hannah Kearney (Medical Science)
  • Image of Breidge Patton (British Sign Language)
    I've always wanted to learn Sign Language and this course fitted in perfectly with my full-time work. I enjoyed it so much I've decided to continue my learning next year.
    Breidge Patton (British Sign Language)

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